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Not tested in this session.
This guide is for spoken word and sentence audio, not microphone recognition.
Check your media volume first. If videos or sound effects play but words do not, try the steps below. Finish your lesson before restarting.
Do not clear browser or app data, delete site data, or reset your device. This button only opens instructions; it does not restart your browser.
If the problem continues, use Contact Us and tell us your device and browser.
Your result is stored on this device but has not synced to your account yet.
Reconnect to the internet, sign in to the same account, and open Learning History to retry syncing. Other devices can show the result only after it reaches the server.
Tap OK to dismiss the notice and use Try again or Next. OK does not mean that syncing has finished; your result stays on this device, waiting to sync.
Until syncing finishes, do not clear site or app data or uninstall the app. If the only copy is still on this device and is deleted, we cannot recover it.